New
rules are making it easier for UK broadband switching
According to http://www.ukispreview.co.uk the new rules which have been
drawn up from Regulator Ofcom will make it easier for UK broadband users
to switch suppliers.
This had been brought forward by the amount of complaints Ofcom had
received from a significant minority of people who had tried changing
their high speed UK broadband
connection.
These complaints are increasing day by day from user's trying to change
broadband provider.
In the new rules, it states that the broadband company must provide the
customer with a numeric code when they want to change to a different
provider, and that broadband firms now have to abided by this.
But there is a down side to this, for example. If your broadband provider
goes bust.
Ofcom are still working on this, and think the way forward will be to make
the Migration Authorisation Codes (MACs) part of the regulations governing
service.
With the new rules changing from the 14th February 2007 this new procedure
will then start, and broadband firms will be obliged to issue Migration
Authorisation Codes (MACs) free of charge on request.
There are two major bottlenecks when changing broadband provider.
1 - Migration Authorisation Codes (MACs)
2 - Tag on a Line
Tag on a line has by far the most complaints from switching broadband
customers, some where around 50%.
This is when customers cannot sign up for broadband after moving house
because the previous resident is still registered to that phone line.
It is thought that issuing a Migration Authorisation Code (MAC) would stop
a majority of instances. Which would then make it easier for the customer
to change broadband
provider. This is what the customer is really looking for.
For more information on how UK broadband contact
http://www.ukispreview.co.uk
About The Author:
Robert Michael is the owner of UK ISP Review which is a great place to
find broadband links, resources and articles. For more information go to:
www.ukispreview.co.uk
